Support Policy Page
Support Policy
Effective Date: July 20, 2026
At azmark, we are committed to providing prompt, reliable, and professional customer support. This Support Policy outlines how we assist our customers before, during, and after their purchase.
1. Customer Support
Our support team is available to assist you with:
Product information and specifications
Product recommendations
Quotations and pricing inquiries
Order placement assistance
Order status updates
Shipping and delivery information
Product availability
Warranty-related questions
General customer service inquiries
2. Support Channels
You can contact our support team through the following channels:
Email Support
Phone Support
WhatsApp Support
Contact Form available on our website
We aim to respond to all customer inquiries as quickly as possible during business hours.
3. Business Hours
Our customer support team is available during the following hours:
Monday – Saturday
09:00 AM – 06:00 PM (IST)
Support requests received outside business hours, on Sundays, or on public holidays will be addressed on the next working day.
4. Response Time
Our typical response times are:
Email: Within 24 business hours
WhatsApp: Within 2–6 business hours
Phone Calls: During business hours
Contact Form: Within 24 business hours
Response times may vary during peak business periods or holidays.
5. Technical Assistance
If you experience any issues while using our website, including:
Unable to submit an enquiry
Website errors
Catalogue download issues
Login or account-related issues
Broken links or page errors
Please contact our support team with detailed information and, if possible, screenshots of the issue.
6. Product Assistance
Our support team can help you with:
Tile size selection
Product specifications
Surface finish information
Packaging details
Loading information
Product availability
Export inquiries
Bulk order assistance
7. Order Support
For existing orders, we can assist with:
Order confirmation
Production updates
Dispatch status
Shipping details
Invoice requests
Delivery tracking
Documentation assistance
8. Warranty & Claims
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.
To process your request, please provide:
Order Number
Invoice Copy
Product Images
Images of the Packaging (if applicable)
Description of the issue
Claims submitted after this period may not be eligible for review.
9. Customer Responsibilities
To help us provide efficient support, customers should:
Provide accurate contact information.
Share complete order details when requesting assistance.
Inspect products upon delivery.
Report any issues promptly.
Follow installation and handling guidelines.
10. Limitations of Support
Our support team cannot assist with:
Damage caused by improper installation
Damage due to misuse or negligence
Normal wear and tear
Third-party installation services
Modifications made after delivery
11. Policy Updates
azmark reserves the right to modify this Support Policy at any time without prior notice. The latest version will always be available on our website.
12. Contact Us
If you need assistance, please contact us:
azmark
Website: https://azmark.in/
Email: support@azmark.in
Phone: +91 8000161600
