Support Policy

Effective Date: August 21, 2026

At Azmark.in, we are committed to providing reliable customer support and a smooth shopping experience. Our support team helps customers with product inquiries, orders, delivery, and after-sales assistance.

1. Customer Support Services

• Product information and specifications.
• Order-related assistance.
• Payment and billing support.
• Shipping and delivery updates.
• Return and replacement assistance.

2. Support Availability

Our customer support team is available during business hours.

• Working Days: Monday to Saturday
• Working Hours: 10:00 AM to 6:00 PM
• Sunday & Holidays: Closed

3. Product Assistance

Customers can contact us for assistance regarding:

• Tile size, design, finish, and application.
• Sanitaryware product details.
• Product availability.
• Technical specifications.

4. Order Support

For faster assistance, please provide:

• Order number.
• Registered mobile number or email.
• Product details.
• Issue description.

5. Delivery Support

• Customers can contact us for shipment updates.
• Delivery time may vary depending on location and transportation.
• Please check products at the time of delivery.

6. Damage & Issue Reporting

• Report damaged or incorrect products immediately.
• Share clear images/videos of the issue.
• Provide order details for verification.

7. Installation Support

• Inspect products before installation.
• Do not install damaged products.
• Installation and labor charges are not covered.

8. Response Time

• General queries: Within 24-48 business hours.
• Complaints: Based on verification process.

9. Contact Us

Azmark.in Customer Support
Email: support@azmark.in
Website: https://azmark.in