Return Policy Page
Return Policy
Effective Date: July 20, 2026
At azmark, customer satisfaction is our priority. We strive to deliver high-quality products in excellent condition. Please read our Return Policy carefully before placing an order.
1. Return Eligibility
Returns may be accepted only if:
The product received is damaged during transit.
The wrong product has been delivered.
The product has a manufacturing defect.
The product is incomplete or missing items.
All return requests are subject to verification and approval by azmark.
2. Non-Returnable Products
Returns will not be accepted for:
Products that have been installed or used.
Custom-made or special-order products.
Clearance or discounted products.
Products damaged due to improper handling or storage.
Products without the original packaging.
Products returned after the allowed return period.
3. Return Request Period
Customers must report any return request within 48 hours of receiving the product.
Requests submitted after this period may not be accepted.
4. Return Process
To request a return, please contact our customer support and provide:
Order Number
Invoice Copy
Product Photos
Photos of the Packaging
Description of the issue
Our team will review your request and provide further instructions if the return is approved.
5. Product Inspection
All returned products will be inspected upon receipt.
If the product meets our return conditions, azmark will proceed with the approved resolution, which may include:
Replacement of the product
Store credit (if applicable)
Refund (where applicable)
6. Return Shipping
If the return is due to:
Incorrect product delivered
Manufacturing defect
Damage during transit
azmark may arrange the return pickup or bear the return shipping cost.
If the return is requested for any other approved reason, the customer may be responsible for the return shipping charges.
7. Refunds
Once the returned product has been inspected and approved:
Refunds will be processed using the original payment method whenever possible.
Processing times may vary depending on the payment provider or bank.
Shipping charges, handling fees, taxes, or other service charges may not be refundable unless required by applicable law.
8. Replacement Policy
If a replacement is approved, the replacement product will be shipped subject to product availability.
If the same product is unavailable, azmark may offer an equivalent product or another suitable resolution.
9. Damaged Shipments
If your package appears visibly damaged upon delivery:
Inspect the shipment before accepting it.
Take clear photographs of the damaged package and product.
Notify azmark immediately.
Failure to report visible damage promptly may affect the acceptance of your claim.
10. Order Cancellation
Orders that have already been dispatched or are in transit may not be eligible for cancellation.
Please refer to our Cancellation Policy for complete details.
11. Limitation of Liability
azmark reserves the right to reject any return request that does not comply with this Return Policy or where the product has been altered, misused, or damaged after delivery.
12. Changes to This Policy
azmark reserves the right to update or modify this Return Policy at any time without prior notice. Any changes will be posted on this page with the revised effective date.
13. Contact Us
If you have any questions regarding our Return Policy, please contact us.
azmark
Website: https://azmark.in/
Email: support@azmark.in
Phone: +91 8000161600
Registered Address: 345, shoub corporate hub mahendaranagar road, Morbi
